RECRUITMENT FOR CUSTOMER SERVICE REPRESENTATIVE IN UNITED STATES OF AMERICA

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RECRUITMENT FOR CUSTOMER SERVICE REPRESENTATIVE IN UNITED STATES OF AMERICA

A customer service representative will interacts with customers to handle complaints, process orders, and provide information about an organization’s products and services. As a customer service representative, you will interact with providers with the intent to develop a relationship with them. A customer service representative is responsible for providing expertise and customer service support to members, customers, and/ or providers.

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JOB DUTIES AND RESPONSIBILITIES

  • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Responding to incoming inquires and resolving problems
  • Handling inquires through website messages and emails
  • Achieves customer service objective through quality customer service standards and timely response
  • Ensure that each customer receives outstanding customer service by providing a friendly approach which includes greeting and acknowledging every customer and all other aspects of customer service
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JOB SKILLS AND REQUIREMENTS

  • Patient, shrewd and clear communication skills
  • Demonstrated ability to listen skilfully, collect relevant information, build rapport and respond to customers in a compassionate manner
  • Skilled in problem solving to quickly asses current state and formulate recommendations
  • Passionate about customer service
  • Ability to manage time effectively
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